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Refund & Cancellation Policy

szensei. · Published 31 Oct 2026 · Version 1

• All purchases are considered final. • Returns and exchanges are not accepted for reasons such as change of mind, incorrect selection or personal fragrance preferences. • Refunds or replacements may be considered if the product arrives damaged, defective or incorrect. • Customers must contact us within 48 hours of receiving their order, accompanied by clear photo or video evidence. • Approved refunds will be processed through the original payment method where possible.